|
Dylcia
Lake
Managing Director
|
|
In 1994 Ms. Lake joined Ogden Aviation Services as
an administrative assistant under the Management of Mr. Peter
Blackman and Mrs. Milva Hoeve.
It is in this position that she gained her first knowledge and
understanding of the Airline and Handling industry and the related
billing process. During this period that she was an administrative
assistant, she was also able to acquire a little bit of sales
experience.
Seeing that her attraction was more towards the passenger handling
sector of the industry; in 1995 she made the decision to transfer
to this department
Ms. Lake competitive and aggressive nature, often time drove her to
take many initiatives and challenges in this department, even
though she was not functioning in a supervisory position. A good
example of this is her specialization of BWIA ticket sales. A
service that she specialized in her own initiative through
literature that was provided to her by BWIA station Manager in St.
Maarten.
Ms. Lake has passenger handling experience with the following
airlines: BWIA, Sky Jet, American International, Pluna Airlines,
Sun Country, Lapa, Allegro, Helen Air, Sky Service, Iceland Air,
TAM Airlines, West Jet, Air Canada and so many more too numerous to
mention. She has knowledge of the policies and procedures for each
and every one of those Airlines.
In 1998 there was a position for a Lead Agent. She applied for, and
was appointed to this position. In this position she was finally
able to demonstrate her leadership skills. In this position her
main responsibilities were ensuring customer satisfaction, on time
performance for all airlines and customer and employee safety at
all times.
As the company began to expand its client base with new clients
such as Liat, Caribbean Star and Caribbean Sun, she was once again
promoted to Head Lead Agent. A position that once again, increased
her responsibilities and span of control.
In January 2005, Ms. Lake was promoted to Manager of Passenger
Handling. This position almost came naturally to Ms. Lake because
of the experience that she was able to attain during the previous
positions that she held. For her constant acquisition of changes
and developments in the world in general and the airline industry
in particular are very important tools in being able to be a
productive and effective Manager. Customer service and satisfaction
is something that weighs very heavy in her management style.
And this will once again become very evident in Juliana Airport
Handlers N.V. |
